Small family business. Very polite listen to ur concerns or queries. Willing to help or give i informatipn. Luv supporting them.
We had a terrible grooming experience here a few years back. The a female staff member disapprovingly calling my half blind elderly dog 'naughty' when they weren't able to handle him when I had warned them when I dropped him off that he dislikes grooming and to be careful he might nip. When I posted a review of my negative experience on TrueLocal the owners immediately had it removed and that's why you only see positive reviews there because anything less than stellar and they seek to have it taken down. I'm sure others have had great experiences there but they certainly lost my return business.
I find them rude and the guy was just in Safeway yelling and swearing at the staff where everyone could hear him
After my previous groomer closed her business I was distressed at the thought of having to find a new groomer who gave my girls the same level of care and attention they were accustomed to. I interviewed three groomers over the phone and decided to give the Pet Station a go. From the time we walked in Peter and Katherine made the girls feel so welcome. I was impressed by how Katherine got onto the floor with the girls to greet them and make them feel comfortable - they instantly fell in love with her. Observing how well they interacted with my girls I instantly trusted Peter and Katherine with them. Now my girls go there every month for their grooming session and they always come back to me smelling amazing.
Unfortunately our dog, Bozo, has had some negative experiences with a previous dog clipper. He could not wait to be reunited with us after these traumatic experiences. I found "Pet Station " on the web. This proved to be a fantastic choice. Immediately we entered the premises, the groomer sat down and made friends with Bozo. Once gaining his confidence she took him through to the grooming area and settled him onto a mat whilst he waited for the clipper. I was so impressed with the attitude of the staff to make Bozo feel at home. The entire shop is very pet friendly and all the staff are geared towards providing a positive experience for your pet. Bozo had a most professional clip and bath and most importantly, when we went to collect him, did not rush at us. He was pleased to see us but not anxious to be liberated. We were most impressed with the attitude and professionalism of Pet Station.
Pet Station is an Australian Pet Store based in Hamilton, Victoria. Pet Station is located at 4 Hamilton Pl, Mount Waverley VIC 3149, Australia.
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