Staff here are really helpful and the girl at the fragrance section was very polite and enthusiastic. 10/10 would shop again
I come here regularly for my scripts. Staff are nice and they have everything you need.
Penny, who apparently is the manager lacks customer service skills and product knowledge. I was in there today and saw a very elderly lady looking lost in the vitamin section. The manager walked straight by without offering any assistance only turning back when the lady called out.She asked for tumeric and curcumin only to be told patronisingly that they are exactly the same thing. The lady said they are not, but told again they were.The manager then told her that they only stock curcumin in the Blackmores. Rubbish. Every brand on offer in there stocks it.She then left her. She was rude and dismissive.As the poor lady was still wandering looking lost I offered to help her. I asked her all the questions that the manager had not bothered to, what did she need it for, was she taking any other medications and explained that curcumin is the chemical compound within the spice of tumeric, something the manager was not able to explain because she was not equipped with the knowledge to do this.The lady said yes, that she knew that they were not exactly same thing, she just wanted that explained to her.She told me she was in pain and together we spent several minutes finding a suitable curcumin product for her.The lady was very upset at having been treated abruptly by the manager and grateful that I took the time to stop and help her find something of benefit.Pathetic treatment of a vulnerable member of the community by a woman who should know better. Not prepared to spend a few minutes of her time to offer genuine help.Complete lack of knowledge of both the product, the products the shop stocks and the basic questions to ask of a customer seeking assistance.Ive seen this manager in action before, too busy and important to offer much help when I asked for a product. She dismissed me with an abrupt we dont stock it only for me to find it on my own.Youve lost another customer
Waited 15 minutes for a script only to be told oh we don't stock that and then there's "Amanda who is a personal space invader. Leaning right into my personal space scanning products on the shelf. Service is ordinary at best on any given day. You're better off going to Terry White
I thought they closed at 9pm so ran in about ten minutes to 7pm to grab a gift for someone, the security grates were open so I didn't think anything of it...nobody spoke to me or helped me and I stood around for 5-10 minutes deciding on a gift then heard some rough angry voice screaming to her coworker "I closed the grates", I then heard the other worker locking the doors and me inside the shop and ran over and said "hi sorry are you closing? I thought you closed at 9?" The worker just looked at me and said "no...7" and let me out without even checking if I had wanted to buy something. I left the store at 6:59 so you would think they would have been able to put through one sale. So I'm giving them 1 star for almost locking me in and failing to provide any service whatsoever. The pharmacy staff are usually nice though.
Chemist Warehouse Hamilton is an Australian Pharmacy based in Hamilton, Victoria. Chemist Warehouse Hamilton is located at 1/60 Beaumont St, Hamilton NSW 2303, Australia.
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